Terms and Conditions

• Monthly or weekly customers will be charged a setting up fee of £50.00, which is refundable at termination of contract if 30-day notice period is given in writing.
• Customers wishing to set up 14-day accounts will need to fill in an application form and supply two trade references. Clear Results has the right to refuse any 14-day accounts on checking references
• Working time is charged in 15-minute increments
• Unless otherwise agreed, all account customers must be settled 14 days from date of invoice
• Payments for one off assignments are on the basis of 'Payment with Order' or 40% deposit and balance on completion
• All cheques to be made payable to 'Clear Results'
• Any payment being returned and incurring a charge the client will reimburse Clear Results
• Should a client, without reasonable cause fail to pay Clear Results by the due date, the client shall be charged interest on the amount to Clear Results at a flat rate of 5% of the amount owing on a daily basis
• Postage and packing at the British postal rate for First Class mail included, but Special Delivery services can be used upon request and payment for such service. Postage for mail Shots is charged as per the Post Office rates and are payable in advance.
• Clear Results can only produce spreadsheets with information given to them by client and cannot be held responsible for any errors or omissions in such data. All clients will be responsible for proof reading their completed work. Any errors will be corrected free of charge
• Clear Results will not read any e-mails from unknown sources, we do take care in ensuring our systems are free of virus, it is the responsibility of the client’s to check e-mail received, Clear Results accepts no liability in this matter.
• All work is ‘backed up’ off site every evening.
• It is the client’s responsibility not to break any copyright or Data Protections laws
• Clear Results may – without prior notice – cancel agreements, terminate the collection process, refuse to chase debt under the credit control section if it will, in any way, damage our company or any existing customer without liability.
• Should you cancel your instruction before the debt has been collected there will be a cancellation fee of £30.00